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ITIL v3: What’s the Rush? By The IT Skeptic - September 13, 2007 v3 is a high wall to climb. For beginners, best to stay with ITIL v2 for now, writes ITSM Watch columnist Rob England, a.k.a., The IT Skeptic.
The BPM “Fantastic Four” By Stephen Coco - September 7, 2007 Archaic business processes call for effective business process management (BPM), writes ITSM Watch guest columnist Stephen Coco of Intellilink.
Gateway Book to ITIL Version 3 Has Arrived By ITSM Watch Staff - August 31, 2007 The official introduction to the ITIL Service Lifecycle - hard copy version – is now available from itSMF UK.
Positioning ITIL for Success By Glen Willis - August 6, 2007 These are the 10 most important steps to getting your ITIL initiative to succeed, writes ITSM Watch columnist Glen Willis of the PA Consulting Group.
APMG ITIL Exams Getting Dumbed-Down By Rob England - August 24, 2007 What it really means now that ITIL v3 certification uses Bloom’s Taxonomy, writes ITSM Watch columnist Rob England, formerly known as The IT Skeptic.
The IT Skeptic Comes Clean By The IT Skeptic - August 16, 2007 Tired of commenting from the shadows, the IT Skeptic reveals his identity.
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